The Ministry of Commerce and Industry intensified its inspection campaigns in October 2018 to ensure the compliance of suppliers (retail outlets) with law number 8 of 2008 on consumer protection. The inspection campaigns come within the framework of the ministry's efforts to monitor markets and commercial activities in a bid to crack down on price manipulation and to protect consumer rights.
The inspection campaigns resulted in cracking down on 108 violations. Violations included offering promotions without obtaining the necessary license from the concerned departement, failing to display prices, selling expired products, falsely describing or advertising the product in a misleading way, charging higher than the advertised prices, failing to use Arabic in statements and ads relating to products and failing to comply with the mandatory bulletin of vegetables and fruits prices.
The penalties included administrative closures and fines ranging between QR 5,000 and QR 30,000 in line with the laws and decisions governing the work of the Consumer Protection Department.
The following is a breakdown of the type and number of violations registered in October 2018:
|Offering promotions without obtaining the necessary license from the concerned department||38|
|Offering discounts without obtaining the necessary license from the concerned department||1|
Failing to use Arabic in statements and ads relating to the product
|Failing to display prices||16|
|Non-compliance with the maximum price of Alfalfa bundle (Berseem)||1|
Failing to sell vegetables and fruits produced locally or imported from wholesalers to retailers through auction
|False or misleading product description and advertising||9|
|Failing to comply with the mandatory price bulletin of vegetables and fruits ||5|
|Failing to issue invoices in Arabic||5|
|Failing to display all product-related data||5|
|Failing to offer service warranty for an appropriate period, refunding customers or reoffering the service in an appropriate manner||2|
|Failure to provide spare parts within a specified period ||1|
|Failing to display prices in Arabic||2|
|Charging higher than advertised prices||7|
|Failing to clearly display the service's characteristics and prices||1|
The ministry stressed that it will not tolerate any violations of the Consumer Protection Law and its regulations and will intensify its inspection campaigns to crackdown on violations. The Ministry said it will refer those who violate laws and ministerial decisions governing the work of the department to competent authorities that will in turn take appropriate action against perpetrators in order to protect consumer rights.
The Ministry of Commerce and Industry urged all consumers to report violations or infringements and processes complaints and suggestions through the following channels:
- Call Centre: 16001
- Email: email@example.com
- The accounts of the Ministry of Commerce and Industry on social networks
- Twitter MEC_QATAR
- Instagram MEC_QATAR
- The application of the Ministry of Commerce and Industry on iPhone and Android devices MEC_QATAR