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  •  Ministry of Economy and Commerce cracks down on 51 violations in September

    08/10/2018
    Monday, 08 October ,2018
    • The Ministry of Economy and Commerce intensified its inspection campaigns in September 2018 to ensure the compliance of suppliers (retail outlets) with law number 8 of 2008 on consumer protection. The inspection campaigns come within the framework of the ministry's efforts to monitor markets and commercial activities in a bid to crack down on price manipulation and to protect consumer rights.

      The inspection campaigns resulted in cracking down on 51 violations. Violations included offering promotions without obtaining the necessary license from the competent authority, failing to use Arabic in statements and ads relating to the product, failing to comply with the mandatory bulletin of vegetables and fruits prices, falsely describing or advertising the service in a misleading way and failing to cooperate with a judicial officer.

      The penalties included administrative closures and fines ranging between QR 5,000 and QR 30,000 in line with the laws and decisions governing the work of the Consumer Protection Department. The following is a breakdown of the type and number of violations registered in September 2018:

       

       

      ViolationNumber

       

      Offering promotions without obtaining a permit from the concerned department

      8

       

      Offering discounts without obtaining a permit from the concerned department

      1

       

      Failing to display prices in Arabic

      1

       

      Failing to display prices

      1
      To impose the purchase of certain quantities of a commodity or a bundled product1
      The sale of expired products1
      Failure to replace the item or refund consumers1
      Failing to sell vegetables and fruits produced locally or imported from wholesalers to retailers through auction 1

       

      False or misleading product description and advertising

      6

       

      Failing to comply with the mandatory price bulletin of vegetables and fruits

      5
      failing to use Arabic in statements and ads relating to the product6
      Failing to issue invoices in Arabic3

       

      Failing to display all product-related data

      3

       

      Failing to post labels on discounted products showing the price before and after discounts

      2

       

      Failing to offer service warranty for an appropriate period, refunding customers or reoffering the service in an appropriate manner

      2
      Failing to cooperate with a judicial officer3
      Failing to clearly advertise prices2
      Charging consumers higher than the advertised prices2
      Failing to issue invoices1

       

      Failing to clearly display the service's characteristics and prices

      1
      Total 51

       

      The ministry stressed that it will not tolerate any violations of the Consumer Protection Law and its regulations and will intensify its inspection campaigns to crackdown on violations. The Ministry said it will refer those who violate laws and ministerial decisions governing the work of the department to competent authorities that will in turn take appropriate action against perpetrators in order to protect consumer rights.

      The Ministry urged all consumers to report violations or infringements and processes complaints and suggestions through the following channels:

      - Call Centre: 16001

      - Email: info@mec.gov.qa

      - The accounts of the Ministry of Economy and Commerce on social networks

               - Twitter MEC_QATAR

               - Instagram MEC_QATAR

      - The application of the Ministry of Economy and Commerce on iPhone and Android devices MEC_QATAR

      The Ministry of Economy and Commerce intensified its inspection campaigns in September 2018 to ensure the compliance of suppliers (retail outlets)

      0

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